Refund policy

Refund Policy

ZazzMode Return & Refund Policy

At ZazzMode, we’re all about serving looks, laughs, and quality — but sometimes things don’t go quite as planned. If there’s a problem with your order, we’ve got your back.

Returns & Exchanges

Because each item is made to order, we’re unable to accept returns or exchanges for:

• Incorrect sizing
• Buyer’s remorse
• Change of heart

Please double-check your size and order details before checking out — we want you to love it the first time!

Damaged or Defective Items

If your item arrives damaged, misprinted, or defective, don’t worry — we’ll make it right.

Email us at support@zazzmode.com within 30 days of delivery and include:

• A clear photo of the issue
• Your order number

We’ll send a free replacement as quickly as possible. If you’d prefer a refund instead, just let us know — we’re happy to make it right.

Return Method

All approved returns must be sent back by mail to the address we provide via email. Return shipping is free — no restocking fees apply.

Refund Processing Time

Refunds (when approved) will be returned to your original payment method within 5–10 business days, depending on your bank or payment provider.

Shipping & Tracking

Once your order ships, you’ll receive a tracking number via email. Shipping times may vary depending on your location. Please allow extra time during holidays or high-demand periods.

If your package appears lost, delayed, or stuck in transit, let us know and we’ll do everything we can to help track it down.

ZazzMode is a small, U.S.-based brand — and we’re committed to fairness, transparency, and sparkle. 💖